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Privacy Policy

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Privacy Policy

Privacy Policy for NH Beautiva

Last Updated: January 2026
Official Address:Lalbagh, Dhaka, Bangladesh.

Introduction: NH Beautiva (“we,” “us,” or “our”) operates the website https://nhbeautiva.com and the NH Beautiva mobile application (collectively, “the Service”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy is designed to inform you about how we handle your information and ensure transparency.

1What Data We Collect

Personal & Account Information:

  • Full Name, primary email address, and active phone number.
  • Shipping and billing addresses for order fulfillment.
  • Account credentials, including username and encrypted password.

Financial Information:

  • We use payment method tokens (via secured providers like SSLCommerz, bKash, or Nagad). Note: We do not store full credit card numbers on our servers.
  • Full purchase history and invoice details.

Device & Usage Data:

  • Device model, operating system (OS) version, and unique identifiers (Advertising ID, UDID).
  • IP address and approximate geographic location (City/Country).
  • Browsing activity, page views, search queries, and session duration.
  • Technical logs: Crash logs and performance metrics (via Firebase Crashlytics) and analytics events (via Google Analytics/Firebase).

Communications:

  • Records of live-chat transcripts, email correspondence, and phone call logs with our support team.

2How We Collect Your Data

  • Directly from You: When you register an account, place an order, subscribe to a newsletter, fill out forms, or contact our customer support.
  • Automatically: Collected via analytics tools, cookies, crash-reporting SDKs, and performance monitoring.
  • From Third Parties: Information received from payment gateways, shipping/logistics providers, and advertising networks.

3How We Use Your Data

  • Order Fulfillment: To process payments, detect fraud, and coordinate shipping and delivery.
  • Account Management: To manage your profile, facilitate password resets, and provide customer service.
  • Personalization: To offer tailored product recommendations, manage wish-lists, and remember recently viewed items.
  • Marketing (With Consent): To send email newsletters, SMS promotions, and app push notifications about new arrivals or sales.
  • Technical Improvement: To fix bugs, develop new features, and optimize website/app performance.
  • Compliance & Security: For tax calculations, internal audits, legal requests, and dispute resolution.

4Advertising & Third-Party Tracking

Google Ads & Analytics:We use Google Analytics and Google Ads conversion tags to measure traffic and sales performance. Data collected includes page visits and referral sources. You may opt out via the “Google Analytics Opt-Out Browser Add-on.”
Facebook Pixel & Custom Audiences:We use the Facebook Pixel to measure ad effectiveness and build Custom Audiences. This may collect visitor IP and site actions (e.g., “AddToCart”). You can adjust settings via “Facebook Ad Preferences.”
Other Networks:We may collaborate with partners like Instagram or Bing Ads, each having their own privacy and opt-out tools.

5How We Share Your Data

We do not sell or rent your data to third parties for their marketing purposes. We share data only with:

  • Payment Processors: Such as SSLCommerz, bKash, or Nagad (strictly for transactions).
  • Shipping Partners: Local couriers and international partners (like DHL) for delivery.
  • Analytics & Performance: Google and Firebase.
  • Marketing Platforms: Tools like Mailchimp, Twilio, or Facebook Marketing.
  • Legal & Safety: In response to subpoenas, court orders, or legal processes to protect our rights.

6Cookies & Similar Technologies

  • Essential Cookies: For cart contents and user authentication.
  • Preference Cookies: To remember language, currency, and marketing consent.
  • Analytics Cookies: To track sessions and analyze traffic (Google Analytics, Facebook Pixel).
  • User Choice: You can block or delete cookies in browser settings; however, disabling essential cookies may limit site functionality.

7Your Choices & Rights

  • Access & Correction: You can view or edit details by logging into your account.
  • Data Deletion: You may request data erasure via your account panel or by emailing info@nhbeautiva.com.
  • Marketing Opt-Out: You can “unsubscribe” from emails or update settings in your account.
  • Do Not Track: Our site does not currently respond to “Do Not Track” signals.

8Children’s Privacy (COPPA)

Our Service is not intended for children under 13. We do not knowingly collect data from children under 13. If discovered, we will delete such data immediately.

9Data Security & Retention

Security Protocols

  • Encryption: Data is protected using HTTPS/TLS in transit and AES-256 encryption at rest.
  • Access Control: Only authorized personnel have access to sensitive user data.

Retention Schedule

  • Billing data: Up to 7 years (for tax/legal needs).
  • Marketing data: Until opt-out or account deletion.
  • Analytics/Crash logs: Rolling 12-month period.

10Changes to This Policy

We may update this policy periodically. Changes will be reflected in the “Last Updated” date. We encourage regular review of this page.

11Contact Us

NH Beautiva

Lalbagh, Dhaka, Bangladesh.

Email: info@nhbeautiva.com
Website: https://nhbeautiva.com

Complaints or questions will be addressed within 7 business days.

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